Company Name: Shanghai Pengpai Intelligent Matchmaking Supply Chain Management Co., Ltd.
Email: service@elovirex.com

At Elovirex™, we believe the experience of bringing quality home essentials into your space begins long before your package arrives. From careful preparation to reliable delivery, we are committed to making every step of your shopping journey simple and transparent.

This Shipping Policy explains how your order is processed, shipped, and delivered.

Our Shipping Approach

Elovirex™ is dedicated to creating thoughtfully designed home products that fit modern lifestyles.

To provide efficient service while reducing unnecessary storage and waste, some products are fulfilled through carefully selected production partners and distribution locations.

This approach helps us:

✔ Provide well-designed home essentials at accessible prices
✔ Improve fulfillment efficiency and reduce excess inventory
✔ Support a more flexible and responsible supply chain

We appreciate your understanding as we work to deliver quality products in a thoughtful way.

1. Order Processing & Shipping Costs

Every Elovirex™ order goes through careful preparation before shipment.

Processing Time:

Please allow 2–5 business days for order confirmation, product inspection, packaging, and shipment preparation.

High-Volume Periods:

During holidays, promotional events, or peak shopping seasons, processing may require additional time due to increased order volume.

Shipping Fee:

Shipping costs are calculated based on your order details and destination and will be displayed during checkout.

2. Estimated Delivery Schedule

Delivery times may vary depending on destination, product availability, and local carrier conditions.

Please note that these timeframes are estimates and do not represent guaranteed arrival dates.

Factors such as weather conditions, carrier delays, holidays, or customs procedures may affect delivery speed.

3. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may require 1–3 business days to become active
• Some shipments may have limited tracking updates during transportation
• Your package remains in transit even if tracking information does not update immediately

4. International Duties & Taxes

For international shipments, additional customs charges may apply depending on your location.

Customers are responsible for:

✔ Import duties
✔ Local taxes
✔ Customs-related fees charged by the destination country

Elovirex™ is unable to control customs processing times or additional charges imposed by local authorities.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure timely fulfillment.

If you need to update your delivery information or request a cancellation, please contact us at:

service@elovirex.com

within 12 hours of placing your order.

Once your order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Damaged, Missing, or Lost Packages

We want your Elovirex™ experience to be completely satisfactory.

Damaged Items

If your order arrives damaged:

• Please contact our support team within 72 hours of delivery
• Include photos of the package and product condition
• We will review your request and provide an appropriate solution

Lost Packages

If the shipping carrier confirms that your package has been lost during transit:

• We will assist with the investigation
• A replacement or suitable resolution will be provided when applicable

Our Commitment

At Elovirex™, every order represents our commitment to creating a more comfortable and organized home experience.

Thank you for your patience and trust. We appreciate the opportunity to bring thoughtfully designed products into your everyday life.